We just came back from our holiday in marrakech a couple of days ago and we truly enjoyed our staying. The staff was very friendly and smiling and the...

We just came back from our holiday in marrakech a couple of days ago and we truly enjoyed our staying. The staff was very friendly and smiling and the apart was cleaned everyday with a replacement towel. Unfortunately Internet connection is very poor and I will suggest a cutlery container on the cupboard drawer

I stayed here with my daughter for her 18th birthday. I booked the hotel based on the recommendation from the booking site. On a positive note the staff...

I stayed here with my daughter for her 18th birthday. I booked the hotel based on the recommendation from the booking site. On a positive note the staff are commendable, English language is a barrier but Karim, Moad and Saka provided excellent customer service and the housekeepers even made an effort, thank goodness for google translator! It should be noted breakfast is not served at the hotel but at the sister hotel Palm Plaza Hotel which is different to the apartment and it’s that which offers the facilities such as pool, sports, food and drink etc. It’s a few minutes walking distance from the apartment. As mentioned in previous reviews, there are no irons or hairdryers but Karim provided me with an iron and I was ever so grateful as well as the recommendation he made for the excursions which we absolutely loved and can be booked directly with the receptionist. The hotel staff also provided my daughter with a birthday cake for her 18th which was a lovely surprise and decorated the bed with petals. The swimming pool is ideal for children not adults, for a bigger and better pool you would need to go to the Palm Plaza Hotel and there is a small cost to this. It’s great for picture taking but freezing otherwise. The security at the apartment is excellent and it’s a 24hr reception desk. The receptionists are what makes this place so welcoming and thank you to them my daughter and I had the best time away and felt so safe and secure. As single women I applaud the Palm Plaza for taking care of us and we are truly grateful to all their help and support especially Karim:-)

I would just like say that this hotel was a 5 star experience from the beginning until the end. From the very friendly staff to the general cleanliness...

I would just like say that this hotel was a 5 star experience from the beginning until the end. From the very friendly staff to the general cleanliness everything about the hotel was perfect. I would definitelyrecommend this to anyone wanting to enjoy Marrakech.

The hotel itself is very good but,their communication with clients is non-existant.I have been trying to have contact from them for over 3 months and been...

The hotel itself is very good but,their communication with clients is non-existant.I have been trying to have contact from them for over 3 months and been totally ignored.Be carefull if you need anything other than booking and paying for your accommodation

Not exactly 5 stars but definitely worth the money and a great place to stay. We came as a family with 2 year toddler. On the first day when we arrived...

Not exactly 5 stars but definitely worth the money and a great place to stay. We came as a family with 2 year toddler. On the first day when we arrived Bary welcomed us and helped us check in, which was done very quickly. Once checked in we went to our room which is nice a spacious. We had the senior apartment which had 2 bedrooms 2 bathroom. Balcony with a nice view, although it was the car park but the trees and views were just as amazing. Only reason why I've given 4 stars is because as it's an apartment, it wasn't equipped with the things we needed like, hairdryer and an iron, washing up liquid or sponge to wash dishes, but there is a massive supermarket right opposite to the hotel which had almost everything. (Buy all you drinks and snacks from there). The hotel did provide with basic cutlery, tea pot and pans. We had asked one of the staff for an iron which the cleaning manager tried to arrange for us but it was broken. There is no WiFi in hotel rooms just at the lobby but we was still okay to come down and sit at the lobby instead of being stuck in hotel rooms. So these was the only downfall we had. Otherwise we really enjoyed our stay.Bary had also offered to book an evening show for us at a really good price and I'm glad we all went to his recommended show because it was AMAZING! The hotel staff can help you get great excursion at great prices, do be careful when booking outside as some people can rip you off. All staff seemed nice and helpful but we really liked Bary as he had an amazing customer service, very helpful. My family said Bary was amazing and great help. We are planning to come back to Marrakech as this trip was very short for us. When we do come back we will he staying at the palm apart club Thanks Bary and his team for all the help!

Location is great, across the road from shopping centre with supermarket, shops and restaurants and taxi rank. Its great for the price you pay. Cleanliness...

Location is great, across the road from shopping centre with supermarket, shops and restaurants and taxi rank. Its great for the price you pay. Cleanliness is not great, but bed and bathroom was clean and thats all we cared about, but rest of the apartment not so much. Receptionist Amal was very friendly and helped us book restaurants and day trips and also gave us good recommendations. Pool is good plenty of sun loungers and can use the facilities of the palm plaza beside which has a bar with drinks and food beside the pool and also lovely for breakfast. Overall good experience from this hotel and would return to here again thanks to Amal.

It was good, as oppose to very good. The pool area is fantastic and it is very very close to a large shopping center. It suited us so we could buy supply...

It was good, as oppose to very good. The pool area is fantastic and it is very very close to a large shopping center. It suited us so we could buy supply for the trip. It is not close to city center, but we knew that.Be aware that the kitchen is suppose to have an oven, according to booking,com, but, it doesn;t...The staff was very nice.

Just finished a week long stay at this hotel with my fianccé for the second time. Upon check in there was a mix up with the booking as we had booked through...

Just finished a week long stay at this hotel with my fianccé for the second time. Upon check in there was a mix up with the booking as we had booked through a third party site however, the hotel resolved this after about a 45 minute wait. The hotel is really nice, the beds are fantastic and the rooms are very spacious and clean. The bathrooms have a large bath tub perfect for a nice relaxing bath. The pool is very nice as it is a good size to swim however, it could be deeper at the deep end. Sun loungers are very comfortable and plenty there for everyone. Hope find studio room in Julie. !!!

We stayed at the apartments for a week and had a great time. The rooms were very nice and spacious and the pool was great. It is also only about 10 mins...

We stayed at the apartments for a week and had a great time. The rooms were very nice and spacious and the pool was great. It is also only about 10 mins (40 Dirhams) away from Medina so it is very easy to get around by taxi. The day staff at the reception were very helpful (the two women in particular were fantastic) however the night staff were terrible and not helpful at all. The only other complaint is cleaners would take the dirty towels without giving clean ones and they would rarely give more toilet paper, we frequently had to ask reception for both of these. Overall it was a great time and for the price I would definitely recommend.