We stayed at the apartments for a week and had a great time. The rooms were very nice and spacious and the pool was great. It is also only about 10 mins...

We stayed at the apartments for a week and had a great time. The rooms were very nice and spacious and the pool was great. It is also only about 10 mins (40 Dirhams) away from Medina so it is very easy to get around by taxi. The day staff at the reception were very helpful (the two women in particular were fantastic) however the night staff were terrible and not helpful at all. The only other complaint is cleaners would take the dirty towels without giving clean ones and they would rarely give more toilet paper, we frequently had to ask reception for both of these. Overall it was a great time and for the price I would definitely recommend.

Amazing hotel and great service, the rooms were clean and staff were extremely friendly. Only disadvantage is that wifi did not connect to our room. The...

Amazing hotel and great service, the rooms were clean and staff were extremely friendly. Only disadvantage is that wifi did not connect to our room. The receptionist Amal was polite and helpful, Thank you Amal! Would defiantly recommend to everyone!!

It was good, as oppose to very good. The pool area is fantastic and it is very very close to a large shopping center. It suited us so we could buy supply...

It was good, as oppose to very good. The pool area is fantastic and it is very very close to a large shopping center. It suited us so we could buy supply for the trip. It is not close to city center, but we knew that.Be aware that the kitchen is suppose to have an oven, according to booking,com, but, it doesn;t...The staff was very nice.

shopping mall across road medina 10 minutes away by taxi cost 50 dirhams be very carefull going to medina young men out to robb you toukbal good restaurant...

shopping mall across road medina 10 minutes away by taxi cost 50 dirhams be very carefull going to medina young men out to robb you toukbal good restaurant very cheap taxi from airport only 100 dirhams we got ripped of outside airport charged 200 i met ahmed taxi driver only 100 dirhams to airport his number is 0661617271 or 00212661617271 he not ripp you off very reliable and on time dont use taxi outside hotel the hotel manager is very good he will help you with anything tell him peter and deborah from newcastle will send you good report to head office try and get room 1203 sun trap at night time good view swimming pool

Not exactly 5 stars but definitely worth the money and a great place to stay. We came as a family with 2 year toddler. On the first day when we arrived...

Not exactly 5 stars but definitely worth the money and a great place to stay. We came as a family with 2 year toddler. On the first day when we arrived Bary welcomed us and helped us check in, which was done very quickly. Once checked in we went to our room which is nice a spacious. We had the senior apartment which had 2 bedrooms 2 bathroom. Balcony with a nice view, although it was the car park but the trees and views were just as amazing. Only reason why I've given 4 stars is because as it's an apartment, it wasn't equipped with the things we needed like, hairdryer and an iron, washing up liquid or sponge to wash dishes, but there is a massive supermarket right opposite to the hotel which had almost everything. (Buy all you drinks and snacks from there). The hotel did provide with basic cutlery, tea pot and pans. We had asked one of the staff for an iron which the cleaning manager tried to arrange for us but it was broken. There is no WiFi in hotel rooms just at the lobby but we was still okay to come down and sit at the lobby instead of being stuck in hotel rooms. So these was the only downfall we had. Otherwise we really enjoyed our stay.Bary had also offered to book an evening show for us at a really good price and I'm glad we all went to his recommended show because it was AMAZING! The hotel staff can help you get great excursion at great prices, do be careful when booking outside as some people can rip you off. All staff seemed nice and helpful but we really liked Bary as he had an amazing customer service, very helpful. My family said Bary was amazing and great help. We are planning to come back to Marrakech as this trip was very short for us. When we do come back we will he staying at the palm apart club Thanks Bary and his team for all the help!

The self catering facilities consist of 2 electric rings and a fridge not much in the way of pans and cutlery. However having stayed in Marrakech many...

The self catering facilities consist of 2 electric rings and a fridge not much in the way of pans and cutlery. However having stayed in Marrakech many times I was pleasantly surprised by the good service , hot water and nice shower, air conditioning that worked and clean towels daily. Overall for the price it is very good and I will be returning for a second visit this year. Location to the mall is wonderful. The pool area is spotless and lots of room. They could do with providing better cooking facilities like a kettle toaster and more pans. The staff were very helpful and polite.

I stayed here with my daughter for her 18th birthday. I booked the hotel based on the recommendation from the booking site. On a positive note the staff...

I stayed here with my daughter for her 18th birthday. I booked the hotel based on the recommendation from the booking site. On a positive note the staff are commendable, English language is a barrier but Karim, Moad and Saka provided excellent customer service and the housekeepers even made an effort, thank goodness for google translator! It should be noted breakfast is not served at the hotel but at the sister hotel Palm Plaza Hotel which is different to the apartment and it’s that which offers the facilities such as pool, sports, food and drink etc. It’s a few minutes walking distance from the apartment. As mentioned in previous reviews, there are no irons or hairdryers but Karim provided me with an iron and I was ever so grateful as well as the recommendation he made for the excursions which we absolutely loved and can be booked directly with the receptionist. The hotel staff also provided my daughter with a birthday cake for her 18th which was a lovely surprise and decorated the bed with petals. The swimming pool is ideal for children not adults, for a bigger and better pool you would need to go to the Palm Plaza Hotel and there is a small cost to this. It’s great for picture taking but freezing otherwise. The security at the apartment is excellent and it’s a 24hr reception desk. The receptionists are what makes this place so welcoming and thank you to them my daughter and I had the best time away and felt so safe and secure. As single women I applaud the Palm Plaza for taking care of us and we are truly grateful to all their help and support especially Karim:-)

I would just like say that this hotel was a 5 star experience from the beginning until the end. From the very friendly staff to the general cleanliness...

I would just like say that this hotel was a 5 star experience from the beginning until the end. From the very friendly staff to the general cleanliness everything about the hotel was perfect. I would definitelyrecommend this to anyone wanting to enjoy Marrakech.

The hotel itself is very good but,their communication with clients is non-existant.I have been trying to have contact from them for over 3 months and been...

The hotel itself is very good but,their communication with clients is non-existant.I have been trying to have contact from them for over 3 months and been totally ignored.Be carefull if you need anything other than booking and paying for your accommodation